Code of Conduct
Last Updated: May 07, 2026
Introduction
This Code of Conduct ("Code") sets out the standards that RYE Energy (Landslide Energy Ltd, trading as RYE) adheres to when acting as a Third Party Intermediary (TPI) and energy management platform. RYE operates as both an energy broker and a technology provider, helping multi-site businesses in hospitality, retail, and leisure consolidate energy procurement, monitoring, and cost management.
The purpose of this Code is to protect the interests of small and medium-sized business customers ("Customers") when we introduce them to energy suppliers, provide procurement advice, or deliver energy monitoring services. RYE conducts all business fairly, honestly, and transparently.
Failure to comply with this Code may result in disciplinary action, including suspension of commission arrangements and termination of supplier agreements.
Our Principles
All RYE activity is guided by the following principles:
Transparency: We provide clear, accurate, and honest information about energy contracts, our services, and how we are remunerated.
Professionalism: We act in good faith, maintain high standards of behaviour, and treat all Customers with respect.
Compliance: We adhere to all relevant legal and regulatory requirements, including data protection law, Ofgem guidelines, and industry codes.
Customer Focus: We prioritise the needs and best interests of the Customer. Procurement recommendations are based on suitability, not commission value.
Independence: Our technology platform provides objective data and analysis. We do not skew monitoring outputs to favour any particular supplier or contract outcome.
Sales and Marketing Practices
1.1 Fair and Honest Representation
RYE will present information about energy suppliers, tariffs, and contracts accurately. We will not make false, misleading, or exaggerated claims about potential savings, contract terms, or the capabilities of our platform. All marketing materials will reflect the current state of our product and services.
1.2 Suitability of Products
Energy contracts recommended to Customers will be appropriate for their consumption profile, site portfolio, risk appetite, and business requirements. RYE will not recommend a product solely to maximise commission. Where a Customer's circumstances fall outside our supplier panel, we will say so clearly.
1.3 Disclosure of Commission
RYE will proactively disclose:
That we act as a TPI and receive commission from energy suppliers upon successful contract completion.
An estimate of the commission value, expressed as a pence per kilowatt hour (p/kWh) uplift, upon request.
The nature of any ongoing commission arrangements for the duration of a contract.
We will never misrepresent commission as a saving or obscure its existence in contract documentation.
1.4 Out-of-Contract Risk
RYE monitors contract end dates across Customer portfolios. Where a site is approaching contract expiry or has rolled onto deemed or out-of-contract rates, we will notify the Customer promptly and advise on renewal options. We will not exploit out-of-contract positions to inflate commission.
Contract Management
2.1 Accurate Contract Submission
All contract submissions to energy suppliers will be complete, accurate, and compliant with regulatory requirements. RYE will ensure that:
The principal terms of the contract — including unit rates, standing charges, contract duration, and break clauses — are provided in full to the Customer before signature.
Payment arrangements are confirmed and the Direct Debit Guarantee is offered where applicable.
Evidence of Customer agreement is retained, including signed Letter of Authority (LOA) and contract acceptance records.
Contracts are not submitted without valid, current authorisation from the Customer.
2.2 Letter of Authority
RYE requires a Letter of Authority (LOA) before approaching any supplier or requesting meter data on behalf of a Customer. LOAs will:
Specify the scope of authority granted (procurement, monitoring, or both).
Include a clear expiry date — RYE will not use expired LOAs.
Be stored securely and produced on request by the Customer or supplier.
2.3 Change of Tenancy (COT)
When handling a Change of Tenancy request, RYE will collect appropriate evidence — such as a lease agreement, business rates notice, or completion letter — to confirm the Customer's responsibility for the premises. COT requests will be handled promptly to prevent erroneous billing or supply transfer issues.
2.4 Invoice Validation
Where RYE provides invoice validation as part of its platform services, discrepancies identified between billed and actual consumption will be reported to the Customer. RYE will support Customers in raising billing disputes with suppliers but will not act as legal representative in any formal dispute process.
Customer Communication
3.1 Professional Conduct
All interactions with Customers — whether by RYE staff, founders, or agents — will be conducted professionally. RYE will:
Provide factual, unbiased advice based on metered data and market knowledge.
Respect the Customer's right to make an informed decision without pressure, urgency tactics, or artificial deadlines.
Acknowledge the diversity of our Customer base, including the potential vulnerability of smaller operators, and make reasonable adjustments where needed.
Never engage in cold-calling practices that misrepresent our identity or purpose.
3.2 Complaints Handling
RYE maintains a clear Complaints Handling Procedure. All complaints will be:
Acknowledged within 2 business days.
Investigated and responded to within 10 business days.
Escalated to the relevant energy supplier or Ombudsman if unresolved within the timescale.
RYE is registered with an Ombudsman Energy Qualifying Dispute Settlement Scheme to ensure fair and independent resolution of unresolved disputes.
3.3 Renewals and Exit
RYE will contact Customers ahead of contract renewal with sufficient notice to allow informed comparison. Customers may exit the brokerage relationship at any time. RYE will not use contractual terms to lock a Customer into a procurement relationship against their interests.
Data Protection and Privacy
4.1 Compliance with Data Protection Laws
RYE is committed to protecting Customer data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. All personal and business data is collected, processed, and stored lawfully and with appropriate safeguards.
4.2 Energy Data and Meter Access
Half-hourly and smart meter data accessed via Data Collectors or the Elexon portal is used exclusively for the purposes authorised by the Customer's LOA. RYE will not share meter-level consumption data with any third party other than the relevant supplier or network operator without explicit Customer consent.
4.3 Informed Consent
Customers will be informed of how their data is used, including for benchmarking, anomaly detection, and supplier comparison, before those services are activated. Consent will be documented and stored alongside the LOA.
4.4 Data Security
RYE implements appropriate technical and organisational measures to safeguard Customer data, including:
Encrypted data storage and transmission.
Role-based access controls within the RYE platform.
Prompt notification of any data breach to affected parties and the ICO, in line with legal requirements.
Monitoring and Compliance
5.1 Internal Monitoring
RYE regularly reviews its sales, procurement, and service activities to ensure compliance with this Code. This includes periodic audits of contract submissions, LOA records, and Customer communication logs.
5.2 Supplier Relationships
RYE maintains active relationships with its supplier panel — currently including Octopus Energy, Yu Energy, and Valda Energy, with ongoing diversification — and adheres to each supplier's TPI accreditation requirements. RYE will not engage with suppliers who do not operate to an acceptable standard of Customer protection.
5.3 Corrective Actions
Where non-compliance with this Code is identified, RYE will take corrective action proportionate to the severity of the breach. This may include staff retraining, process revision, or termination of a supplier or partner relationship.
5.4 Sanctions for Non-Compliance
Failure to adhere to this Code may result in:
Suspension of commission arrangements with the relevant supplier.
Implementation of a formal corrective action plan.
Termination of supplier or partner agreements.
Referral to the relevant regulatory authority where legal obligations have been breached. and resolve supplier disputes.
