Privacy policy

Effective date: 1 January 2025

We are committed to protecting and respecting your privacy.

We will:

Always keep your personal data safe and private
Never sell your personal data
Allow you to manage your marketing choices at any time

About us

When you use Landslide Energy Ltd services, including but not limited to energy provision and EMS (Energy Management System) solutions, Landslide Energy Ltd will be responsible for processing your personal data. Landslide Energy Ltd is referred to as the ‘controller’ of your personal data. Landslide Energy Ltd offers energy and EMS products and services directly.

When we are the controller of your personal data, the following applies based on your location:

If you are in the United Kingdom, Landslide Energy Ltd is the primary controller of your personal data.

Why do I need to read this notice?

We will collect your personal data when you use:

Our website at www.rye.energy
The Landslide Energy EMS platform
Any of the services available through Landslide Energy Ltd

We may also collect your personal data from other people or companies as outlined in the "What personal data do you collect about me?" section below. "Personal data" means information that can be used to personally identify you, such as your name and postal address. This notice explains what personal data we collect, how we use it, and your rights if you want to change how we use your data.

What personal data do you collect about me?

The types of personal data we collect depend on how you use our services. We may collect:

Information you give us:

Name, address, date of birth
Email address, phone number, and device details
Energy usage data
Identification documents for account verification
Payment details

Energy related information, including consumption, demand, rates, payments

Information about how you use our services:

Energy consumption and usage trends
EMS platform activity

Technical data such as IP addresses, browser type, and device identifiers

Information from others:

Data from credit reference agencies
Information from third-party energy providers or brokers

What is your legal basis for using my personal data?

We rely on the following legal bases to process your data:

Contracts: To provide you with energy services and EMS solutions
Legal obligations: To comply with regulatory requirements
Legitimate interests: For business operations, customer service, and product improvements

Consent: For marketing and non-essential data collection

How do you use my personal data?

We use your personal data to:

Provide and manage your energy account
Optimize your energy usage through our EMS platform

We also use your personal data to:

Ensure compliance with legal obligations
Protect against fraud
Conduct market research and improve services

Do you make automated decisions about me?

We may use automated systems for:

Managing energy consumption recommendations
Detecting unusual usage patterns

You can request a manual review of automated decisions.

Do you run credit checks on me?

We may conduct credit checks when setting up energy accounts or offering financing plans.

How do you use my personal data for marketing?

We may send you updates about energy-saving tips, service changes, and new products. You can opt out at any time.

What are my rights?

You have the right to:

Access your personal data
Request corrections
Request deletion
Object to direct marketing
Restrict processing in certain circumstances

How do I exercise my rights?

Email us at privacy@rye.energy We may need to verify your identity before responding to your request.

Do you share my personal data with anyone else?

We may share your data with:

Regulatory bodies
Third-party service providers (e.g., payment processors, technical support)
Credit reference agencies

We will never sell your personal data.

Will my personal data go outside of the United Kingdom?

We may transfer your data outside the UK, ensuring appropriate safeguards are in place.

How do you protect my personal data?

We implement technical and organizational measures to protect your data, including encryption and secure servers.

How long will you keep my personal data for?

We retain your data only as long as necessary to fulfill our services and legal obligations, typically no more than 7 years after the end of our relationship.

How will you keep me updated about how you use my personal data?

We will inform you of significant changes to this policy through email or notifications on our website.

Do you use cookies?

Yes, we use cookies for website analytics and to improve user experience. Please refer to our Cookies Policy for more information.

Landslide Energy Ltd is registered in the United Kingdom, Company Number 14531318. Registered address: Tea Building, 56 Shoreditch High Street, London, E1 6JJ.