Terms & conditions

Last Updated: April 9, 2025

These Terms and Conditions (“T&Cs”) govern the collection, storage, retention, processing, and use of data by Landslide Energy Ltd (trading as RYE Energy) as well as use of Landslide Energy Ltd’s products, charges and fees related to the use of any and all of Landslide Energy Ltd’s products or services, and services and set out the authorisation for data retention and storage in relation to energy supply contracts and associated services. By proceeding to use Landslide Energy Ltd products and services, you confirm that you have read and agree to these Terms and Conditions, and you agree to be bound by the provisions herein.

0.0 Background and Definitions

For the purposes of these Terms and Conditions, including the Letter of Authority and all related documents, the term “Client” refers to:

The individual, business, or legal entity that has entered into a contractual agreement with Landslide Energy Ltd (trading as RYE Energy) for the provision of services including but not limited to energy data access, management, consultancy, supply facilitation, or related activities.

Where the energy supply arrangement involves a holding company contracting on behalf of a subsidiary, the term “Client” shall be deemed to include both:

1. The contracting (holding) company, and
2. The recipient (subsidiary) company that receives the energy supply or services.

The Client warrants that it has obtained all necessary authorisations, consents, and legal rights to act on behalf of any such affiliated entity and confirms that the actions and obligations outlined herein are binding on both the contracting and the recipient entities.

The Client wishes to engage Landslide Energy Ltd to act as its authorised representative in matters relating to its energy supply contracts, including negotiating, accessing data relevant to energy demand, consumption, and related charges, and managing relevant account and billing information with energy and water suppliers.

Landslide Energy Ltd agrees to act in accordance with the laws, regulations, terms, conditions, and authorisations set out in this document.

In consideration of the mutual promises and covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree to the terms and conditions set forth in these terms and conditions. This document outlines the scope of authority granted to Landslide Energy Ltd, the duration of this authority, the rights and responsibilities of both parties, and the applicable consumer protection provisions. The parties further acknowledge that these terms and conditions are subject to all applicable laws and regulations, including but not limited to the General Data Protection Regulation (EU 2016/679) and the UK Data Protection Act 2018.

Landslide Energy Ltd is regulated and registered with the Information Commissioner’s Office with registration reference number: ZB668911.

1. Secure Evidence Storage and Data Management

1.1 Secure Evidence Storage

All evidence related to data processing and consent shall be retained in a secure storage facility managed by the Customer for the minimum legally required retention period. Key security measures include:

• Access Control: Access is limited to authorized personnel only; permissions are subject to regular review.
• Immutable Records: Once the consent process is completed, documents are locked to prevent any unauthorized modifications.
• Encryption: Digital records are stored in encrypted databases with multi-factor authentication for access.
• Audit Trails: Every access or modification attempt is logged and audited regularly to maintain data integrity.
• Physical Security: If physical records are retained, they are secured in a locked, monitored environment with controlled entry.

1.2 Data Retention

Landslide Energy Ltd is registered with the International Commissioner’s Office (Reference Number: ZB668911) and will comply with all applicable data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The company undertakes to ensure that any personal data collected, processed, and stored is handled lawfully, fairly, and transparently and shall ensure that appropriate technical and organisational measures are in place to safeguard data and protect the rights and freedoms of data subjects, as well as undertaking to cooperate with relevant authorities and comply with any legal obligations relating to data privacy and protection.

Data shall be retained for a period of three full calendar years from the date of collection unless otherwise directed in writing. Authorisation for retention may be withdrawn at any time by submitting a written request via:

• Email: privacy@rye.energy (to the GDPR appointed person)
• Postal Address: Landslide Energy Ltd, 56 Shoreditch High St, London E1 6JJ

1.3 Types of Data Collected

Data collected may include, but is not limited to:

• Electricity Consumption Data: Half-hourly readings, cumulative meter readings, tariff details, and time-of-use rates.
• Meter Information: Smart meter type, model, serial numbers, status, and operational data.
• Supply Point Information: MPAN for electricity, MPRN for gas, supplier details.
• Technical and Connectivity Data: Communication status, firmware/configuration settings, data retrieval timestamps.
• Tariff and Pricing Data: Current tariff information, historical tariff changes, standing charges, and unit rates.
• Energy Export Data (if applicable): Solar panel or microgeneration export data, net consumption after generation.
• Consent and Access Records: Consumer consent logs, list of authorised third parties, data access history, and audit trails.
• Usage Patterns and Analytics: Consumption trends, peak demand times, and alerts for anomalies.

This list is non-exhaustive.

1.4 Additional Conditions

Files submitted by the Customer will be timestamped.

• Energy bills are collected and verified using both RYE and n3rgy data, under valid consent.
• RYE will record data responses with timestamps and match bill addresses/MPAN with n3rgy data.
• Evidence of consent, including digital capture with timestamp, is stored and shared as required.
• These T&Cs, including the permissions granted herein, must be accepted at the time of authorisation or account creation.

2. Purposes of Data Collection

Data is collected to enable:

1. Energy Monitoring & Management: Tracking real-time and historical usage, identifying inefficiencies, and providing cost-saving recommendations.
2. Billing & Tariff Optimisation:Supporting accurate billing, enabling tariff comparisons, and facilitating time-of-use pricing.
3. Sustainability & Carbon Footprint Tracking: Measuring and reducing carbon emissions, promoting energy efficiency and renewable adoption.
4. Third-Party Services Integration: Sharing data with authorised third parties (energy suppliers, app developers, etc.) and enabling smart home integrations.
5. Grid Management & Demand Response: Providing aggregated data for grid balancing and load management.
6. Regulatory Compliance & Reporting: Ensuring compliance with data regulations (UK GDPR, Data Protection Act 2018) and supporting national energy initiatives.

2.1 Further Data Sharing

Data is shared only with those who have obtained explicit consumer consent.

• For Regulatory Purposes:Data may be provided to regulators such as Ofgem.
• Anonymised Aggregates: Non-identifiable data sets may be used for industry analytics or academic research.
• Consumer-Controlled Sharing: Through the n3rgy Consumer Portal, users can manage and revoke third-party access at any time.

3. Consent Withdrawal Process

3.1 Purpose

This section outlines the process to withdraw consent for data access, storage, or processing by Landslide Energy Ltd.

3.2 Rights of the Data Subject

• Withdrawal of Consent: Consent can be revoked at any time without affecting the legality of prior processing.
• Data Deletion: Subject to legal and operational obligations, data deletion may be requested.
• Information Requests: Inquiries may be made regarding the use of data prior to withdrawal.

3.3 Withdrawal Methods

3.3.1 Email Request

Send a formal email to product@rye.energy including:

• Business Name
• Contact Person
• Data Type(s) for Withdrawal
• Reason for Withdrawal (optional)

3.3.2 Written Notice

Mail a signed letter to: Data Privacy Department, Landslide Energy Ltd, 56 Shoreditch High St, London E1 6JJ

3.4 Verification and Processing

• Identity Verification: Verification will be conducted via official channels.
• Processing Timeline:
  • Acknowledgement: Within 3 business days
  • Review & Validation: Within 10 business days
  • Data Termination: Finalised within 30 business days post-validation
• Post-Withdrawal: Data will be deleted or anonymised unless retention is mandated by law.

3.5 Contact for Data Privacy Concerns

For further assistance or DPO requests, contact:

• Data Privacy Officer (DPO): Mike Francis
• Email: privacy@rye.energy

Phone: +44 07448977482

4.1 Background

The Client wishes to engage Landslide Energy Ltd to act as its authorised representative for managing energy supply contracts, negotiating with energy and water suppliers, and handling associated data. Landslide Energy Ltd is duly authorised to:

• Negotiate and access data relevant to energy demand, consumption, and charges.
• Manage account and billing information with energy and water suppliers.
• Act in accordance with all applicable laws, regulations, and consumer protection provisions.

4.2 Corporate Structure and Energy Supply Arrangement

• Client Definition: The term “Client” includes both the holding company and any subsidiary receiving energy.
• Contracting Parties: The holding company shall be the primary contracting party. All actions under this LOA bind both the holding company and its subsidiary.

4.3 Duration of Authorisation

The agreement is valid for three full calendar years. Consent may be withdrawn at any time by:

• Email: privacy@rye.energy
• Postal Address: Landslide Energy Ltd, 56 Shoreditch High St, London E1 6JJ

4.4 Authorisation Scope

By agreeing, the Client authorises Landslide Energy Ltd to:

• Nominate and appoint alternative meter operators or data collectors.
• Request and receive current and historical account information, including billing, consumption history, supply numbers, and pricing details.
• Access metering details from energy industry databases (e.g., ECOES, n3rgy, XoServe).
• Request, access, store, and manage meter data, and share such data with third parties where necessary for:
• Assist or facilitate with the supply, billing, validation, payment, and routine business energy operations.
• Negotiation of energy and ancillary utility prices, including claims for refunds or rebates.
• Contact current suppliers on behalf of the Client for resolution of any disputes.
• Gain online access to the Client’s energy supply portals (with the right to withdraw such access at any time).
• Validate energy invoices, adjust credits or re-bills, and arrange payments or refunds.
• Appoint authorised data aggregators/collectors or meter operator agents.
• Submit forms and documentation related to supply contracts (e.g., VAT forms, DD mandates, emergency contacts).

Note: This authorisation does not extend to signing agreements on behalf of the Client without their express written consent.

4.5 Data Protection, Privacy, and Compliance

• All data obtained and retained under this LOA will be handled in compliance with the UK GDPR, Data Protection Act 2018, and other applicable regulations.
• Landslide Energy Ltd is registered with the Information Commissioner’s Office (Registration No: ZB668911) and adheres to the necessary data security measures.
• The n3rgy service is used to interface with smart and advanced meter systems. Relevant details, including party credentials, are managed in accordance with industry standards.
• Landslide Energy Ltd is registered with the Information Commissioner’s Office (Registration No: ZB668911) and adheres to the necessary data security measures.
• The n3rgy service is used to interface with smart and advanced meter systems. Relevant details, including party credentials, are managed in accordance with industry standards.
• Landslide Energy Ltd is a member of an Alternative Dispute Resolution Scheme, specifically the Energy Ombudsman (Membership No: C35LAND01).

4.6 Commissions and Fees

Commissions and fees for services provided by Landslide Energy Ltd (including software solutions, white-labelled energy supply, consultancy, and intermediary services) are detailed in separate Service Level Agreements (SLAs).

The Client acknowledges and agrees for RYE to charge applicable fees and commissions as outlined:

• A commission of up to £0.01 (1 pence) per kWh consumed if Landslide Energy Ltd acted to assist in finding this contract for their clients in the role of a broker or third party intermediary.
• £90 monthly recurring fee per site RYE acts as a broker or third party intermediary for, if their services result in over £90 in energy cost savings.
• Savings include lower energy consumption or reduced electricity supply rates.
• To determine savings, Landslide Energy Ltd compares the new electricity supply rates they facilitate to the historical rates the client paid before using their services. Alternatively, they may compare these rates to market segment average prices.

By signing a supply agreement brokered by Landslide Energy Limited, the Client agrees to pay any and all associate Landslide Energy Limited fees as outlined above for the entire duration of the contract. For example, if a Landslide Energy Limited brokers a 24 month contract for a client, the client agrees to be bound to pay Landslide Energy Limited £90 monthly fee (provided the Client is saving £90 per month) as well as an associated 1p per consumed kWh for 24 months.

If a Client wishes to terminate a commercial agreement with Landslide Energy Limited prior to the entire end date of a Landslide Energy Limited brokered contract, the Client must pay out an early termination fee of £90 per month remaining on their Landslide Energy Limited brokered energy supply contract, per site that Landslide Energy Limited contracted that is exiting early.

4.7 Consumer Protection and Supplier Liability

• All consumer protection rights under UK and EU law remain available to the Client.
• Acts or omissions by Landslide Energy Ltd or its authorised representatives conducted in good faith under this LOA shall not give rise to liability, claim, or cause of action against energy or water suppliers.
• The Client agrees to indemnify and hold harmless Landslide Energy Ltd from any claims arising from the execution of services provided by Landslide Energy Ltd, subject to statutory rights which cannot be waived.

4.8 Acceptance

• By using Landslide Energy Ltd’s products and services, the Client confirms:
• That these outlined services and this agreement and other documentation complies with the applicable data protection regulations (including the UK GDPR and the Data Protection Act 2018).
• That they have read, understood, and accepted all provisions contained in this document, including data collection and retention.
• That they grant Landslide Energy Ltd the authority to act on their behalf as set out in these Terms and Conditions, including accession of energy related data related to their business activities.
• That they have the legal capacity and authority to enter into this agreement on behalf of the represented company.

5. Governing Law and Practical Matters

5.1 Governing Law and Jurisdiction

These Terms and Conditions, including the letter of authority, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

5.2 Notices and Communications

• All notices or communications required under this agreement shall be delivered in writing via email or post to the respective parties’ registered addresses.
• Notices sent by email shall be deemed received upon successful transmission unless an error notification is received.
• Notices sent by post shall be deemed received two (2) business days after posting within the UK or five (5) business days for international mail.

5.3 Entire Agreement

These Terms and Conditions, together with any referenced policies, letters of authority, agreements, or annexes, constitute the entire agreement between the parties regarding the subject matter and supersede any prior agreements, understandings, or representations, whether written or oral.

5.4 Amendments and Modifications

Landslide Energy Ltd reserves the right to amend or modify these Terms and Conditions at any time. Any material changes shall be communicated via email or published on the company’s website. Continued use of services following such amendments shall constitute acceptance of the revised terms.

5.5 Assignment and Transfer

• The Client may not assign, transfer, or subcontract any of its rights or obligations under this agreement without prior written consent from Landslide Energy Ltd.
• Landslide Energy Ltd may assign or transfer its rights under this agreement to a successor entity or affiliated company without requiring the Client’s consent, provided that such assignment does not materially affect the Client’s rights.

5.6 Limitation of Liability

• Landslide Energy Ltd shall not be liable for any indirect, incidental, or consequential losses arising from the use of its services, except in cases of proven gross negligence or willful misconduct.
• Any liability shall, in any case, be limited to the fees paid by the Client to Landslide Energy Ltd in the twelve (12) months preceding the claim.

5.7 Force Majeure

Neither party shall be liable for failure or delay in performing any obligation under these Terms and Conditions if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, governmental actions, cyberattacks, strikes, or system failures. The affected party shall notify the other party as soon as practicable and make reasonable efforts to resume performance.

5.8 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the extent necessary to make it enforceable while preserving the intent of the original provision.

5.9 Waiver

Failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of such right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy.

5.10 Survival

Any provisions that, by their nature, are intended to survive termination or expiration of this agreement (including but not limited to data retention, confidentiality, liability limitations, and dispute resolution) shall remain in full force and effect beyond termination.

6. Landslide Energy Ltd Membership

Landslide Energy Ltd charges a £90 per month fee for solutions such as Energy Management Software, Expense Tracking, Revenue Recovery, Billing Validation, Operating or Facilitating Energy Meter Works or Installations of Energy Meters, including Upgrading Replacing Energy Meters, Dispute Resolution, and/or Consultancy Services. This fee is billed by direct debit to the customer. This £90 per month fee is charged for every meterpoint which RYE’s services extend to (for example if a Client has 12 meter points at 11 sites, their monthly membership fee billed by Landslide Energy Ltd is £1080 (12 x £90)). If a Client wishes to terminate a commercial agreement with Landslide Energy Limited prior to the end date of a Landslide Energy Limited–brokered energy supply contract, the Client must pay an early termination fee of £90 per remaining month on the contract, per site that is exiting early. This fee is applied to each site cancelled individually (for example, if a Client cancels two sites, the client must pay a total of £1080).

6.1 Landslide Energy Ltd Brokerage Commission

Landslide Energy Ltd will receive a commission up to £0.015 (1.5 pence) per kWh for contracts brokered by Landslide Energy Ltd. The exact total commission charged will be included and clearly presented to the client in writing within the Client’s supply agreement with the contracting energy supplier. This fee is included in the final pence per kilowatt hour consumed rate quoted by the energy supplier, and is paid out by the energy supplier to Landslide Energy Ltd. This fee will be waived if it does not represent savings compared to market average rates. Landslide Energy LTD’s Third Party Intermediary Services is regulated and overseen by the Energy Ombudsman Service.

Additional information pertaining to the remuneration for services rendered may be set out in separate document(s) including but not limited to Service Level Agreements (“SLAs”), Supply Contracts with energy suppliers, or other Commercial Agreements.

6.2 Consumer Protection and Supplier Liability

Notwithstanding any other provision in this Letter of Authority, the Client acknowledges that all consumer protection rights and remedies provided under applicable UK and EU law remain fully available to the Client. However, it is expressly agreed that any acts or omissions by Landslide Energy Ltd or its authorised representatives performed in good faith pursuant to this Letter shall not give rise to any liability, claim, or cause of action against any energy or water supplier.

7. Contact Information

Landslide Energy Ltd (Trading as RYE Energy)
‍56 Shoreditch High St,
London E1 6JJ
Email: privacy@rye.energy

Phone: +44 7448977482

For additional details or queries regarding these Terms and Conditions or data privacy, please refer to our Privacy Policy and Data Compliance Policy available on our website.

© Landslide Energy Ltd 2025

Landslide Energy Ltd is registered in the United Kingdom, Company Number 14531318. Registered address: Tea Building, 56 Shoreditch High Street, London, E1 6JJ.